Water Shutdowns

The experience of “dirty water” is due to the presence of very minute amounts of soluble compounds of iron and manganese that gradually builds up as a coating on the pipe wall. When the normal flow of water is disrupted for any reason – such as during a maintenance shutdown, a sudden break in the pipeline or use of the street fire hydrant - the iron and manganese is re-suspended in the water, causing a brown discoloration.

The water is still completely safe even though its appearance might suggest otherwise.

Usually the discoloration will gradually clear of its own accord, but in severe instances we may need to assist residents by flushing the mains in the street to restore clear water. 

Please let us know if you are experiencing discoloration issues so we can assist you.

During re-filling of the water main after repairs or maintenance some air may be trapped. This is dissolved in the water under pressure and when released forms fine bubbles of air. This is the white colour that is seen. Leave some water standing in a clear glass and the white colour should disappear after a short time.

This may be due to air trapped in the pipe under pressure, which expands suddenly when the tap is turned on. The solution is to leave several cold water taps just turned on slightly, allowing the trapped air to be safely bled from the line. 

If the problem persists, please contact us.

First check your household appliances. Something as simple as a washer on the kettle that has deteriorated can cause an unpleasant taste. We may need to flush the water mains or check for a valve inadvertently left turned off. Sometimes you may need to seek help from your plumber if normal checks and remedies do not clear the issue. If you are new to the district, the water may be a different taste to what you are used to.

Please contact us if you are still having issues and we will happily assist you.