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Covid-19 Level 1

Information about Council services under Level 1.

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AA Services

The AA is now located at the old Information Centre, Railway Station, Bogle Brothers Esplanade. This is a pop up Aa and Council Service Centre.

Many Services are available online at

Animal Control


Please contact the AW Parsons Centre for the latest information about their services on 06 858 8972

Building Consents

Cemeteries and Crematorium

There are no restrictions on gatherings.

You are still encouraged to practice physical distancing. Please stay away from our cemeteries if you’re unwell. Please note the CHB/Waipawa Cemetery toilet is cleaned daily.

Community Halls

Council Meetings

The choice will still be there to use a remote meeting option if necessary and the meetings will continue to be streamed live via Facebook

Customer Service

Waipukurau Library and Council Service Centre in Kitchener St is closed. A pop up facility is available at the old Information Centre in the Railway station complex on Bogle Brothers Esplanade, Waipukurau. Many services can be accessed online by clicking on the "Do it Online" Tab on the website homepage.

Drinking Water

Water leaks can be reported via email, phone or by completing the online fix it form

Environmental Health

Check our pages shortly for an updated FAQ section regarding environmental health.

Freedom Camping

You must be in a self-contained vehicle and follow the guidelines on gatherings and maintain social distancing. Te Paerahi Freedom Camping Grounds will remain closed until works on the new ablution block are complete. Kairakau, Pourerere, and Aramoana/Shoal Beach toilets in freedom camping areas are now open.


The Waipawa Library is open from 10am to 4.30pm Monday to Friday. Saturdays 10am to 1pm.

The Waipukurau Library in Kitchener St is closed to the public until further notice as a precautionary measure whilst the Council awaits the completion of a detailed seismic assessment report. Council and AA services are available at the AA Pop up on Bogle Brothers Esplanade, Waipukurau.

From Thursday June 11th Library users are asked to return books to the Returns Slot at the Pop-up AA and Council Service Centre from Wednesday, or to the Waipawa Library as the returns slot at the Waipukurau library will be closed.

Online services are available via the library website

Land Information Memoranda (LIM)

Please submit a request through the LIMs page

Property File Viewings

Please call the Council offices to book your appointment. Standard fees and charges apply.

Noise Control

We are able to respond to any urgent noise control complaints.  Please call 06 857 8060 for further assistance.

Official Information

Please contact Council to lodge an official information request

Parks and Reserves

Please exercise social distancing practices with those not in your groups. Sports Clubs and other groups must manage their own attendances lists for contact tracing purposes.

Playgrounds are open however the splash pad in Waipukurau has been turned off for the Winter.

Public Toilets

All public toilets are open EXCEPT Madge Hunter Park (outside Waipawa Pool) and will remain closed until Spring.

Rates and Finance

On the 3rd of June, Council adopted a new rates postponement policy with will allow Ratepayers under certain hardship circumstances to apply for a rates postponement (or rates holiday). Here the rates aren’t forgiven, but simply delayed. There will be a financing charge added during the postponement.

Council has previously adopted an Economic Recovery package which you can view here

Included in this package is a $200 per residential ratepayer rates remission (rates reduction) that can be applied for if you have been financially impacted by Covid-19. A draft of this rates remission policy was agreed to by Council on the 3rd June, and will come out for public consultation shortly.

Resource Consents

We will also be available for planning queries. Site visits will resume as normal. You will receive a phone call from the processing planner giving you at least 24 hours notice that they are coming to site. Please notify the planner of any hazards that are located on the site, including dogs, livestock, electric fencing. If necessary and practicable, please remove any hazards before the planner arrives on site.

Rubbish and Recycling


Please refer to the  Rubbish & Recycling Level 1 table  for a comprehensive list of services.

Storm Water


Full programmed and reactive road works will continue as normal under level 1.

  • Network inspections
  • Safety responses
  • Emergency / weather response
  • Sweeping/litter/detritus
  • Channel and culvert/sump cleaning where blocked
  • Sign repairs
  • Pothole/safety maintenance repairs
  • Mowing for sight distance around corners and other safety reasons
  • Traffic management
  • Drain Cleaning, pavement repairs, preparation for next year’s reseal programme

Waste Water


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