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Covid-19 Level 1

Information about Council services under Level 1.

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AA Services

The Pop-up AA and Council Service Centre is located at the Railway Station (Old Information Centre) on Bogle Brothers Esplanade in Waipukurau.

Many of the AA services are available online at 


Animal Control

For more details about Animal Control refer to  Animal Services



Please contact the AW Parsons Centre for the latest information about their services on 06 858 8972

Building Consents

All consents are being processed as per normal and new consents can be lodged electronically at the following address:  

Building Inspections will be carried out as normal. For inspection bookings please phone 06 85 77731 

For more details refer to Building consents




Cemeteries and Crematorium

There are no restrictions on gatherings.

You are still encouraged to practice physical distancing. Please stay away from our cemeteries if you’re unwell. Please note the CHB/Waipawa Cemetery toilet is cleaned daily.

Community Halls

Council Meetings

The choice will still be there to use a remote meeting option if necessary and the meetings will continue to be streamed live via Facebook

Customer Service

The Waipawa Council office is open to the publicAll service will resume to full capacity, however a QR code will be displayed to help customers track their movements. Screens will remain up and COVID guidelines for level 1 followed at all times.  Staff will be responding to phone, email and website enquiries.  For enquiries call 06 857 8060 for 24-hour telephone service or email 

A Pop-up Council Service Centre which includes AA Services is available at the Railway Station (Old Information Centre) on Bogle Brothers Esplanade in Waipukurau while the Waipukurau Library remains closed.

Many services can be accessed online by clicking on the "Do it Online" Tab on the website homepage.

Drinking Water

Water leaks can be reported via email, phone or by completing the online fix it form

Environmental Health

Check our pages shortly for an updated FAQ section regarding environmental health.

Freedom Camping

You must be in a self-contained vehicle and follow the guidelines on gatherings and maintain social distancing. Te Paerahi Freedom Camping Grounds will remain closed until works on the new ablution block are complete. Kairakau, Pourerere, and Aramoana/Shoal Beach toilets in freedom camping areas are now open.

Land Information Memoranda (LIM)

Please submit a request through the LIMs page


The Waipawa Library is open in Level 1 from 10am-5.00pm Monday to Friday, and Saturday 10am-1pm.  .

The Waipukurau Library is closed until further notice however AA and Council Services such as rates, dog registration etc can be paid at the Pop-Up Service Centre at the Railway Station on Bogle Brothers Esplanade in Waipukurau 

Books can be returned to the Waipawa Library and after hours in the returns bin at the front of the Waipawa Library and to The Pop-up AA and Service Centre at the Railway Station returns bin.

Online services are available via the library website

You can contact the Library by emailing or by Messenger via Facebook, Central Hawke’s Bay District Libraries, or you can phone the Library on 06 8578123. 

Noise Control

We are able to respond to any urgent noise control complaints.  Please call 06 857 8060  (24 hour service) for further assistance.

Official Information

Please contact Council to lodge an official information request.

Official Information is able to be processed fully during level 1. We will keep in contact with you to advise of any issues. 

Parks and Reserves

Please exercise social distancing practices with those not in your groups. Sports Clubs and other groups must manage their own attendances lists for contact tracing purposes.

Playgrounds are open however the splash pad in Waipukurau has been turned off for the Winter.

Property File Viewings

Please call the Council offices to book your appointment. Standard fees and charges apply.

Public Toilets

All public toilets are open except Madge Hunter Park in Waipawa. 

Rates and Finance

Council has adopted several rating mechanisms to assist rate payers through Covid-19 and the Drought. These range from rates postponement (rates holiday), through to Rates Remissions. For further information of these policies, please refer to Councils website: 

Council has also adopted an Economic Recovery package which can be found here: 




Resource Consents

We will also be available for planning queries. Site visits will resume as normal. You will receive a phone call from the processing planner giving you at least 24 hours notice that they are coming to site. Please notify the planner of any hazards that are located on the site, including dogs, livestock, electric fencing. If necessary and practicable, please remove any hazards before the planner arrives on site.

Rubbish and Recycling


Please refer to the  Rubbish & Recycling Level 1 table  for a comprehensive list of services.

Storm Water


Full programmed and reactive road works will continue as normal under level 1.

  • Network inspections
  • Safety responses
  • Emergency / weather response
  • Sweeping/litter/detritus
  • Channel and culvert/sump cleaning where blocked
  • Sign repairs
  • Pothole/safety maintenance repairs
  • Mowing for sight distance around corners and other safety reasons
  • Traffic management
  • Drain Cleaning, pavement repairs, preparation for next year’s reseal programme

Waste Water


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While every endeavour has been taken by the Central Hawke's Bay District Council to ensure that the information on this website is accurate and up to date, Central Hawke's Bay District Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Central Hawke's Bay District Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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