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Covid-19 FAQs Level 2

Covid-19 FAQs Level 2

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AA services

Yes AA Services are available under Level 2 at the Knowledge & Learning Hub - Te Huinga Wai at 3 Bogle Brothers Esplanade in Waipukurau (old Bucks building). When using Council facilities make sure to wear a mask, use the covid19 tracer app and maintain physical distancing. 

AA Services operational hours:

  • Monday - Friday: 9am - 4.30pm
  • Saturday: 9am - 12.30pm

 

 

At our AA Service, however we encourage you to use the online service at www.nzta.govt.nz

At our AA Service in Waipukurau, however we encourage you to use the online service at www.nzta.govt.nz

Yes you can renew your licence

Animal Control

Our Animal Control Shelter will be open. However any collection of dogs will be made by appointment only and will be completed outside the fund facility e.g. the dog will be returned home tor to an agreed pick up location.

Yes we will maintain our normal operations but please note there may be delays due to the additional Health and Safety requirement we will be putting in place to keep our staff and the community safe.

If you feel safe to do so, you should try to secure the dog onto your property. For example, if the dog is friendly, please try to tether it somewhere so it is easy to collect. Alternatively, if you can shut it into your yard so it cannot escape that is also an option. After that you can call Council on 06 8578 060 and we will locate the owner and have the dog collected at the earliest opportunity.

Yes, we will be responding to stock issues during this period.

First, if the injury is serious please call 111. Alternatively, if it is not an emergency but you think that it needs to be seen by a GP, call your GP to discuss options regarding presenting at the clinic for assistance.

Secondly, Animal Control will be available to respond to dog attacks during this period, including ones that are in progress. Continue to call us so that we can respond with the attention that something as serious as this deserves.

For dog owners who were unable to pay their account on time due to the Waipawa office and Service Centres being closed, they are now open again under Level 2 and are able to receive your payment. The grace period for late payments expires on Friday 17 September at 5pm. Please ensure your account is up to date before then to avoid any penalties.

Aquatics

The Waipawa pool is currently closed to the public. For updates please check the facebook page Waipawa and Districts Centennial Memorial Pool or contact the Centralines Sports Complex on 06 858 8972.

For updates on the Centralines Indoor Pool in Waipukurau please check the facebook page Centralines Sports Complex or contact the Centralines Sports Complex on 06 858 8972.

Building & Resource Consents

Yes, we are accepting building consent applications and processing as normal. Our preference is for electronic submission (by dropbox for example) however you can still either hand deliver or post / courier to the reception counter. 

 

 

 

We are accepting building consent applications provided they are received electronically (Dropbox for example) Please use the following email lodgement@chbdc.govt.nz

Building inspections will continue as normal however we will be observing the 2m distancing rule and any other Ministry of Health guidelines and or recommendations. To achieve this we ask that the contractor is our only point of onsite contact.

Yes, we are processing existing and new consents under Level 2. Although a planner will be in the council building, we ask that if possible, you call Council on 06 857 8060 for all planning inquiries or arrange an appointment, rather than coming into the office.

Business Support

For financial support for your business refer to https://covid19.govt.nz/business-and-money/financial-support/ . You can also join the CHB Business Network or Jobs in Central Hawke's Bay local Facebook page to be kept up to date with support.

Cemeteries

Cemeteries are open for visitation. Please maintain social distancing and use QR codes. If attending  a burial or unveiling please follow funeral directors instructions.

Funerals and tangihanga at Alert Level 2

At Alert Level 2, there are limits on the number of people who can attend a funeral, tangihanga, kawe/hari mate or unveiling ceremony/hura kōhatu.

  • Up to 50 people can attend a funeral or tangihanga if it is held indoors
  • Up to 100 people can attend a funeral or tangihanga if it is held outdoors

 

Community Halls

Those halls that can operate safely will open. Please contact your local hall to confirm. For the Waipukurau Memorial Hall - please contact your group organiser in the first instance.

More details are available at www.chbdc.govt.nz/our-district/facilities/community-halls/

 

Council Meetings

During Alert Level 2, Council and Committee meetings are closed to public attendance however recordings of the public meetings are accessible via contacting Governance@chbdc.govt.nz  or phoning our Customer Services team on 06 857 8060. The meetings will be livestreamed and can be viewed on our Council Facebook page. Agendas and minutes are available via the website or by request as per normal.

 

 

 

Council Properties

Yes. Be aware, that our contractors will make sure you and they are well, that there is social distancing and masks in close encounters. There may be a slower than normal response times as contractor capacity may be limited

Customer Service

** When using Council facilities make sure to wear a mask, use the covid19 tracer app and maintain physical distancing **

The Waipawa Council office is open to the public. Please allow extra time as details will need to be taken for contact tracing. Please wear a mask. Social distancing guidelines and COVID guidelines must be followed at all times.

The Knowledge and Learning Hub - Te Huinga Wai (includes AA services) is open and is located at 3 Bogle Brothers Esplanade in Waipukurau (old Bucks Building). Phone 06 858 9154.

The Waipawa Library is open. For all library services please visit www.chblibrary.nz or 06 857 8123

Council will be providing all services during level 2. For enquiries 06 857 8060 for 24-hour telephone service or email customerservice@chbdc.govt.nz.

 

 

 

Many enquiries and applications that can be lodged online. Please check the front page of this website and click on the ‘Do it Online’ tab in the top right-hand corner of the page

Drinking Water

No Drinking fountains will be shut off.

Yes, if you see a water leak please email or phone Council or use the 'Snap Send Solve' app to report an issue. For more details click here 

Employment Hubs

Mobile Employment Hubs are Open with social distancing observed. Please follow the Jobs in Central Hawke's Bay Facebook page for the most up to date information about the Employment Hubs. Alternatively please contact the MTFJ Coordinator on 027 206 3020 or mtfj.employment@chbdc.govt.nz who will be able to assist you.

 

 

Environmental Health

Yes, our Environmental Health Technician is available for any assistance that you need, however there may be delays in this process.  If you need to meet in person, it will be by appointment only

Yes, our Environmental Health Technician is available for any assistance that you need. If you need to meet in person, it will be by appointment only.

Freedom Camping

Yes, if you are self-contained and follow the guidelines on gatherings and maintain social distancing. Please take your own cleaning and protective equipment when using public toilets.

Libraries

Yes, we are open at Alert Level 2 Monday-Friday 9am-5pm, Saturday 10am-1pm. Phone 06 857 8123 / 06 858 9154. When using Council facilities make sure to wear a mask, use the covid19 tracer app and maintain 2m physical distancing. 

From Monday 27 September the Knowledge & Learning Hub - Te Huinga Wai on Bogle Brothers Esplanade will open its doors to the public.

The Knowledge & Learning Hub operational hours: 

  • Monday, Tuesday, Thursday & Friday 9am - 5pm
  • Wednesday 9am - 7pm
  • Saturday 9am - 1pm

AA Services:

  • Monday - Friday 9am - 4.30pm
  • Saturday 9am - 12.30pm

 

 

Yes, you can join the library at any time online at www.chblibrary.nz or pop into the Library as we are open under Alert Level 2.

Yes you can return books when we are open and then after hours through the returns slot at the Waipawa Library and the Pop-Up Services Centre at the Railway Station in Waipukurau.

 

 

Yes, all online services that you can access due to your Library membership will continue as usual. If you do not have a membership yet, you can sign up online to get access to our e-Resources. To do this, head to chblibrary.nz, click on “Join the Library” (scroll down a bit), then choose a “Digital Membership” and fill out your details.

Come in and see us as we are open under Alert Level 2. You can also contact the library by emailing chblibrary@chbdc.govt.nz or by Messenger via our Facebook page Central Hawke’s Bay District Libraries, or phone the Library on 06 857 8123.

No, not all are available at the present time.

Yes, all online services that you can access due to your Library membership will continue as usual. You will need a pin added to your to your membership. Your holds can be collected from Waipawa Library or the Pop-Up Services office at the Railway Station.

LIMs

Under Alert Level 2 LIMs will processed as per usual. Please submit a request through the council website page located at  https://www.chbdc.govt.nz/services/building-consents-information/lim/

 

Noise Control

Yes, we are able to respond to any urgent noise control complaints.  Please call 06 857 8060 for further assistance

Official Information

Yes, you can, and we will do our best to provide information within timelines. As you can imagine, there may be some information that we cannot access or cannot access fully in order to properly answer your request. We will keep in contact with you to advise of any issues.

Parking

Parks & Reserves

Yes, you can but please following the physical distancing guidelines and use QR codes where available.

 Yes. Please use the COVID-19 Tracer App when using our playgrounds or skateparks. Alert level 2 guidelines ask that you take extra care if you interact with people you don’t know. These situations include playgrounds and parks which are now all open

 

No. The splash pads have been turned off.

Yes, but the public should maintain their 2m social distancing from our contractors.

Those campgrounds that can operate safely will remain open. If you are planning to visit a campground, please contact them to confirm https://www.chbdc.govt.nz/our-district/camping/

 

Property File Viewings

Yes. Property file viewings are available by appointment only.

Public Toilets

Yes. Please use the COVID-19 Tracer App at these facilities.

Rates and Finance

If you're suffering financial hardship due to COVID or any other reason, details on possible rates relief can be found here - Rates Remission Postponement Discounts and Collection Policy

 

 

 

 

 

For ratepayers or dog owners who were unable to pay their account on time due to the Waipawa office and Service Centres being closed, they are now open again under Level 2 and are able to receive your payment.

Dog registration fees: the grace period for late payments expires on Friday 17 September at 5pm. Please ensure your account is up to date before then to avoid any penalties.

First Rates Instalment: the rates first instalment was due on 20 August and fell whilst we were in Alert Level 4. We appreciate that some customers were unable to make payment so we have decided to delay the 6% penalty. These penalties will now be applied from 19 September (10 days after we has moved back to Alert level 2), this will enable those affected to safely make payment in person.

If you think you will be unable to make payment by this time or would like information on how to set up a direct debit or pay online, please give us a call on 06 857 80 60, or head to our rates payment option page - https://www.chbdc.govt.nz/contact-us/make-a-payment/

Yes, we will continue to pay our creditors and suppliers during this time.

Rubbish & Recycling

Yes, collections as normal, on your usual days. Please place by the kerbside by 7.30am

Yes your recycling drop off centres will remain open at their usual location and normal service will continue at this level. Users are requested to observe physical distancing of 2m and be patient with other users. Please use the  Covid-19 Tracer App available at the Drop Off Centre. You will find information about recycling services here

 

Yes. Normal service will continue at this level, but users are requested to observe physical distancing of at least 2m and sign in with the Covid-19 Tracer App. Eftpos only at Transfer Stations. You can find information on opening hours on the Transfer Station page

 

All transfer stations and recycling drop-off centres are open and available to rural residents. Please refer to rubbish and recycling guide for details.

 

 

 

  • Waipawa: Council Office
  • Waipukurau: New World, Countdown, Mitre10
  • Ōtāne: General Store
  • Ongaonga: General Store
  • Pōrangahau: Pōrangahau Dairy
  • Takapau: Four Square

The Landfill is not open to the public; it is only open to existing customers.

Stormwater

Yes, all stormwater services will continue to be maintained.

Transportation

Full programmed and reactive road works will continue under Level 2. This includes:

  • Network inspections
  • Safety responses
  • Emergency / weather response
  • Drain cleaning along with channel and culvert/sump cleaning where blocked 
  • Channel and culvert/sump cleaning where blocked
  • Sign repairs and programmed line marking
  • Pothole/safety maintenance repairs
  • Regular mowing and weed spraying including for sight distance around corners and other safety reasons
  • Structural repairs, structural renewals along with traffic management 
  • Pre-reseal repairs and reseals 
  • Drain Cleaning
  • Road repairs

The public can expect to see more crews moving around the network and can be assured that all work is being conducted under Level 2 safe work practices

Wastewater

There is no change to the Wastewater service, this will continue as normal.

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