Covid-19 FAQs Level 2

Yes the AA will open in Level 2. Please be patient as there is a limit on the number of people allowed in the building at one time. Please follow the directions given

Yes you can renew your licence

Yes

At our AA Service in the Waipukurau Library, however we encourage you to use this service on-line at www.nzta.govt.nz. Please be patient as there is a limit on the number of people allowed in the building at one time. Please follow the directions given

Yes

Yes

At our AA Service in the Waipukurau Library, however we encourage you to use this service on-line at www.nzta.govt.nz. Please be patient as there is a limit on the number of people allowed in the building at one time. Please follow the directions given

Our Animal Control Shelter will re-open however any collections of dogs will be made by appointment only and will be completed outside the pound facility e.g. the dog will be returned home or at an agreed pick-up location

Yes, we will resume our normal operations but please note there may be delays due to the additional Health and Safety requirements we will putting in place to keep our staff and the community safe.

If you feel safe to do so, you should try to secure the dog onto your property. For example, if the dog is friendly, please try to tether it somewhere so it is easy to collect. Alternatively, if you can shut it into your yard so it cannot escape that is also an option. After that you can call Council on 06 8578 060 and we will locate the owner and have the dog collected at the earliest opportunity.

Yes

First of all, if the injury is serious please call 111. Alternatively, if it is not an emergency but you think that it needs to be seen by a GP, call your GP to discuss options regarding presenting at the clinic for assistance.

Secondly, Animal Control will be available to respond to dog attacks during this period, including ones that are in progress. Continue to call us so that we can respond with the attention that something as serious as this deserves.

Waipawa pool is closed for the winter.

Please contact the AW Parsons Sports Complex on 06 858 8972 or check the Aqua Management Website for details about the Waipukurau facilities.

We are endeavouring to process as much as we can. If you have any building enquires during this period please call Murray Lougher on 027 4254448.

We are accepting building consent applications provided they are received electronically (Dropbox for example) Please use the following email lodgement@chbdc.govt.nz There will be no prelodgement carried out face to face. If you have any building enquires during this period please call Murray Lougher on 027 4254448.

Building Inspections commenced again on Wednesday 29^th April. Guidance for the contractors on site can be found at https://www.chasnz.org/covid19 If the guidance is not followed the inspection will not take place. If you have any building enquires during this period please call Murray Lougher on 027 4254448.

You can attend gatherings of no more than 50 people for funerals and tangihanga, provided public health measures are met — keep surfaces clean, wash your hands, and keep the numbers low so you can practice safe distancing. Indoor gatherings should be seated and should be less than two hours long. 

Food and drink consumption is fine at gatherings, so you can have food after a funeral or tangihanga. It should be prepared carefully and served individually, for example, not from a buffet.

Additional conditions on gatherings:

• Physical distancing and infection prevention and control requirements must be met.
• All gatherings should record attendees to ensure contact tracing can be conducted if necessary.
• Hospitality guidelines regarding alcohol consumption need to be strictly adhered to.
• You can’t participate in any gatherings or events if you have COVID-19 symptoms or if you need to be in isolation/quarantine for any reason

The Hawke’s Bay Crematorium in Hastings is still operating but you will need to discuss any details with your funeral director - they plan to be available 24/7 - to discuss any questions family may have.

The Funeral Directors Association of New Zealand has said that funeral services nationwide would be able to cope with a "sizeable" increase in the number of deaths, if that were to happen because of the spread of Covid-19. If there appeared to be any issues arising through this period, they are in direct contact with the government to ask for assistance around rules for burials and cremations in order to ensure that your loved ones are treated with dignity during this difficult time.

Those halls that can operate safely will open. Please contact your local hall to confirm.

https://www.chbdc.govt.nz/our-district/facilities/community-halls/

The Waipawa Council office is open to the public. Allow extra time as details will need to be taken for contact tracing, only 3 customers will be permitted in the Customer service area at a time so that social distancing and COVID guidelines are followed at all times.

The team will be providing all services other than face to face meetings. Staff will be responding to phone, email and website enquiries.  For enquiries call 06 857 8060 for 24-hour telephone service or email customerservice@chbdc.govt.nz.

The Waipukurau Library will continue to operate as a service centre. However if you are able to, please use phone or online services in the first instance.

There are a number of enquiries and applications that can be lodged online. Please check the front page of this website and click on the ‘Do it Online’ tab in the top right-hand corner of the page

Yes, if you see a water leak please email or phone Council or complete the online fix-it form.

No, all drinking fountains have been shut off for the foreseeable future.

Yes, our Environmental Health Technician is available for any assistance that you need, however there may be delays in this process.  If you need to meet in person, it will be by appointment only

Yes, our Environmental Health Technician is available for any assistance that you need.  If you need to meet in person, it will be by appointment only.

Yes, if you are self-contained and follow the guidelines on gatherings and maintain social distancing. Te Paerahi Freedom Camping Grounds will remain closed until works on the new ablution block are complete. 

Please note that public toilets in the areas of Freedom camping at our beaches may not be open until we are able to maintain a consistent cleaning regime. See section on public toilets.

The Waipukurau Library will be open in Level 2 from 10am-4.30pm Monday to Friday, with limited services, which include only 15 people in the library at any time. No Chromebooks. The Waipawa Library will remain closed while we are in Alert Level 2 for the protection of the community however we will continue to consider options as new advice becomes available from the New Zealand Government.

Yes, you can join the library at any time online at www.chblibrary.nz/. You can also continue to use our on-line resources.

Yes you can return books but only in the returns bin at the front of both libraries.

Yes, all online services that you can access due to your Library membership will continue as usual. If you do not have a membership yet, you can sign up online to get access to our e-Resources. To do this, head to chblibrary.nz, click on “Join the Library” (scroll down a bit), then choose a “Digital Membership” and fill out your details.

No, not all are available at the present time.

Yes, all online services that you can access due to your Library membership will continue as usual. You will need a pin added to your to your membership. Your holds can be collected from the Waipukurau Library during Level 2.

You can contact the library by emailing chblibrary@chbdc.govt.nz or by Messenger via our Facebook page - Central Hawke’s Bay District Libraries, or you can phone the Library on 06 8589154

Yes, we are able to respond to any urgent noise control complaints.  Please call 06 857 8060 for further assistance

Yes, you can, and we will do our best to provide information within timelines. As you can imagine, there may be some information that we cannot access or cannot access fully in order to properly answer your request. We will keep in contact with you to advise of any issues.

Yes, you can but please following the physical distancing guidelines.

 Alert level 2 guidelines ask that you take extra care if you interact with people you don’t know. These situations include playgrounds and parks which are now all open

No. The splash pads have been turned off.

Yes, but the public should maintain their 2m social distancing from our contractors.

Yes

• Those campgrounds that can operate safely will open. If you are planning to visit a campground, please contact them to confirm.
• https://www.chbdc.govt.nz/our-district/camping/

No

Yes, all storm water services will continue to be maintained.

Yes, collections as normal, on your usual days.

Otane, OngaOnga and Tikokino Recycling Drop-Off Centres will remain closed.  Waipukurau, Waipawa, Takapau and Porangahau recycling drop-off facilities will be open but have now been relocated inside the transfer stations and will be available during transfer station opening hours only. This service is free.

Hours of operation:

Waipukurau:  Monday to Saturday (9am-5pm)

Waipawa:  Sundays (9am - 5pm), Tuesdays and Thursdays (11.30am-5pm)

Takapau:  Thursday (10am-4pm)

Porangahau:  Wednesday (10am-4pm)

 Normal drop off recycling (cardboard, paper, plastics, cans and glass will be accepted if it is clean)

Please observe social distancing of at least 1 metre at all times

You can download the Rubbish and Recycling guide here

Yes.

Hours of operation are  the same as the recycling drop-off Centres above. You can download the Rubbish and Recycling Guide here

Even under Level 2 we want to make sure everyone is kept safe, so the Transfer Stations will be closely monitored. Please maintain physical distancing at all times.

Please be patient as drop off may take longer than normal.

Please note that dropping of bags or rubbish of any kind by the gates will be treated as illegal dumping and subject to fines.

• All transfer stations are now available to rural residents.
• Takapau and Porangahau will only be accepting green and yellow council prepay bags on dedicated rural drop off days.  No other rubbish will be accepted.

I live in a rural area, what should I do with my recycling?

• All transfer stations are now available to rural residents.
•  Takapau and Porangahau are only open on rural dropoff dedicated days.

Please download the rubbish and recycling guide for your convenience.

• Greenwaste under level 2 will now be accepted Mondays to Saturdays only at Waipukurau Transfer Station as there is not enough space at Waipawa Transfer Station

No. Only contactless eftpos payments accepted. Please note that Eftpos is now also available at Waipawa.

No. Recycling is now being sorted

The Landfill is not open to the public; it will only be open to existing customers in order for them to continue their work during this period.

Waipawa: Council Office

Waipukurau: New World, Countdown, Mitre10

Waipawa: Four Square

Otane: General Store

Ongaonga: General Store

Porangahau: Porangahau Dairy

Takapau: Four Square

Yes, we are processing consents under level 2 and we will also be available for planning queries. Although a planner will be in the office, we ask that if possible, you ask you call the office for all planning enquiries rather than coming into the office.

We will be conducting site visits for resource consent applications under Level 2 restrictions. You will receive a phone call from the processing planner giving you at least 24 hours warning they are coming to site. You are asked not to accompany the planner onto site. Where this is not possible, a distance of at least 2m will always be maintained, however this is up to the discretion of the processing planner. Please notify the planner of any hazards that are located on the site, including dogs, livestock, electric fencing. If necessary and practicable, please remove any hazards before the planner arrives on site.

Yes, we are processing consents under level 2 and we will also be available for planning queries. Although a planner will be in the office, we ask that if possible, you ask you call the office for all planning enquiries rather than coming into the office.

We will be conducting site visits for resource consent applications under Level 2 restrictions.You will receive a phone call from the processing planner giving you at least 24 hours warning they are coming to site. You are asked not to accompany the planner onto site. Where this is not possible, a distance of at least 2m will always be maintained, however this is up to the discretion of the processing planner. Please notify the planner of any hazards that are located on the site, including dogs, livestock, electric fencing. If necessary and practicable, please remove any hazards before the planner arrives on site.

Full programmed and reactive road works will resume under Level 2. This includes:

Network inspections

Safety responses

Emergency / weather response

Sweeping/litter/detritus

Channel and culvert/sump cleaning where blocked

Sign repairs

Pothole/safety maintenance repairs

Mowing for sight distance around corners and other safety reasons

Traffic management

Drain Cleaning, pavement repairs, preparation for next year’s reseal programme

The public can expect to see more crews moving around the network and can be assured that all work is being conducted under Level 2 safe work practices

Join the Central Hawkes Bay COVID19 Support page.

All public toilets in Central Hawke's Bay are open under Alert Level 2 except for Aramoana/Shoal Beach, Madge Hunter and Coronation Park in Waipawa. They will remain closed until further notice.  

Under Alert Level 2 LIMs will processed as per usual. Please submit a request through the council website page located at  https://www.chbdc.govt.nz/services/building-consents-information/lim/

We will not be doing physical “in person” property file viewings. However, if you wish to view a property file, we will be able to scan this and email to you. There may be a small delay to allow this to happen and a fee will apply as per our Fees and Charges schedule.

The short answer is no. Our essential services need to continue and that’s what rates pay for. The Government has provided a significant injection to salaries and wages to enable essential household bills to be paid. Water and waste water services, roading, rubbish and recycling, our parks, our cemetery, our planning services and most importantly our emergency services (we used to call it civil defence) are all essential and continue to be provided.

However, Council has asked Officers to revisit of the budgeted rates for 2020/2021 with the view of deceasing the proposed increase by 1.4% in light of the financial impact of Covid on rate payers.

Likewise, Council has agreed a Regional Economic Recovery Plan which is available on Councils website:

https://www.chbdc.govt.nz/assets/Uploads/002209-Economic-Recovery-Doc-aR.pdf

Included in this is a $200,000 rates remission fund for those rate payers that can demonstrate financial hardship caused by Covid-19

Yes, we will continue to pay our creditors and suppliers during this time.

There is no change to the Waste Water service, this will continue as normal.

Yes, urgent legislation was passed by Parliament this week which allows us to achieve quorum for Council meetings via digital means. This allows us to hold our Council meetings virtually through video conferencing technology. These meetings are also streamed live to the public on Facebook and recorded.

The District Plan Committee is also continuing with the work of reviewing the District Plan by holding deliberation meetings via zoom. Once we are in level 2 it may be possible to hold further meetings at the end of May and June at the Council.