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Covid-19 FAQs Level 2

Covid-19 FAQs Level 2

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AA services

Yes the AA will open in Level 2.

Yes you can renew your licence

At our AA Service at the Pop-Up Council Services and AA office at the Railway Station, Waipukurau, however we encourage you to use the online service at

At our AA Service at the Pop-Up Council Services and AA at the Railway Station, Waipukurau, however we encourage you to use the online service at

Animal Control

First , if the injury is serious please call 111. Alternatively, if it is not an emergency but you think that it needs to be seen by a GP, call your GP to discuss options regarding presenting at the clinic for assistance.

Secondly, Animal Control will be available to respond to dog attacks during this period, including ones that are in progress. Continue to call us so that we can respond with the attention that something as serious as this deserves.

Our Animal Control Shelter will be open. However any collection of dogs will be made by appointment only and will be completed outside the fund facility e.g. the dog will be returned home tor to an agreed pick up location.

If you feel safe to do so, you should try to secure the dog onto your property. For example, if the dog is friendly, please try to tether it somewhere so it is easy to collect. Alternatively, if you can shut it into your yard so it cannot escape that is also an option. After that you can call Council on 06 8578 060 and we will locate the owner and have the dog collected at the earliest opportunity.

Yes we will maintain our normal operations but please note there may be delays due to the additional Health and Safety requirement we will be putting in place to keep our staff and the community safe.


Waipawa pool is closed for the winter.

Please contact the AW Parsons Sports Complex on 06 858 8972 or check the Aqua Management Website for details about the Waipukurau facilities.

Building Consents

We are still processing consents as normal. If you have any building inquiries during this period please call Murray Lougher on 027 4254448

We are accepting building consent applications provided they are received electronically (Dropbox for example) Please use the following email

Building Inspections will continue as normal


You can attend gatherings of no more than 100 people for funerals and tangihanga, provided public health measures are met — keep surfaces clean, wash your hands, and keep the numbers low so you can practice safe distancing. Indoor gatherings should be seated and should be less than two hours long. Please use the COVID-19 Tracer App at cemeteries where available

Food and drink consumption is fine at gatherings, so you can have food after a funeral or tangihanga. It should be prepared carefully and served individually, for example, not from a buffet.

Additional conditions on gatherings:

  • Physical distancing and infection prevention and control requirements must be met.
  • All gatherings should record attendees to ensure contact tracing can be conducted if necessary.
  • Hospitality guidelines regarding alcohol consumption need to be strictly adhered to.
  • You can’t participate in any gatherings or events if you have COVID-19 symptoms or if you need to be in isolation/quarantine for any reason

Is the Hawkes Bay Crematorium still operating?

The Hawke's Bay crematorium  located at the Hastings Cemetery is still operating but you will need to discuss that detail further with your funeral director - they plan to be available 24/7 to discuss any question families may have.


The Hawke’s Bay Crematorium in Hastings is still operating but you will need to discuss any details with your funeral director - they plan to be available 24/7 - to discuss any questions family may have.

Community Halls

Those halls that can operate safely will open. Please contact your local hall to confirm.

Customer Service

The Waipawa Council office is open to the public. Please allow extra time as details will need to be taken for contact tracing. Social distancing guidelines and COVID guidelines must be followed at all times.

Waipukurau Library is closed until further notice; however you are still able to make payments and access AA services at our POP-Up Council Services and AA office at the Railway Station, 9 Bogle Brothers Esplanade, Waipukurau.

For all library services please visit or phone 06 857 812

Council will be providing all services during level 2. For enquiries call 06 857 8060 for 24-hour telephone service or email

Many enquiries and applications that can be lodged online. Please check the front page of this website and click on the ‘Do it Online’ tab in the top right-hand corner of the page

Drinking Water

Yes, if you see a water leak please email or phone Council or complete the online fix-it form.

No Drinking fountains will be shut off.

Rates and Finance

In addition to Central Government Stimulus, and the job creation scheme that Council is partnering in, and the reduced rates budget approved for the 2020/2021 year, Council has also recently adopted a Rate Remission Policy with application attached for those facing financial hardship due to Covid-19. 


Alternatively, for those farmers/businesses that are facing financial hardship due to drought or Covid a Rates Postponement Policy with application is also available.


Council has agreed to a Regional Economic Recovery Planwhich details what Council is actively doing to assist its community through these tough times.

Yes, we will continue to pay our creditors and suppliers during this time.

Freedom Camping

Yes, if you are self-contained and follow the guidelines on gatherings and maintain social distancing.

Please take your own cleaning and protective equipment when using public toilets in remote areas.


The Waipawa Library is open in Level 2 Monday-Friday 10am-5pm, Saturday 10am-1pm.

the Waipukurau Library is closed for the foreseeable future due to seismic vulnerability. Council Services and AA are available at the Pop-Up Council Services and AA office at The Railway Station, 9 Bogle Brothers Esplanade, Waipukurau. Library books can be returned to the Pop-Up Council Service and AA office. Holds and Bags of Books you have ordered can also be collected from there.

Yes, you can join the library at any time online at

Yes you can return books when the Waipawa Library and the Pop-Up Services Offices are open and then after hours through the returns slot at the Waipawa Library and the Pop-Up Services office at the Railway Station, Waipukurau.

Yes, all online services that you can access due to your Library membership will continue as usual. If you do not have a membership yet, you can sign up online to get access to our e-Resources. To do this, head to, click on “Join the Library” (scroll down a bit), then choose a “Digital Membership” and fill out your details.

No, not all are available at the present time.

Yes, all online services that you can access due to your Library membership will continue as usual. You will need a pin added to your to your membership. Your holds can be collected from Waipawa Library or the Pop-Up Services office at the Railway Station.

You can contact the library by emailing or by Messenger via our Facebook page - Central Hawke’s Bay District Libraries, or you can phone the Library on 06 8578123

Noise Control

Yes, we are able to respond to any urgent noise control complaints.  Please call 06 857 8060 for further assistance

Official Information

Yes, you can, and we will do our best to provide information within timelines. As you can imagine, there may be some information that we cannot access or cannot access fully in order to properly answer your request. We will keep in contact with you to advise of any issues.

Parks & Reserves

 Yes. Please use the COVID-19 Tracer App when using our playgrounds. Alert level 2 guidelines ask that you take extra care if you interact with people you don’t know. These situations include playgrounds and parks which are now all open


No. The splash pads have been turned off.

Yes, but the public should maintain their 2m social distancing from our contractors.


Yes, you can but please following the physical distancing guidelines.


Employment Hubs

Please follow the Jobs in Central Hawke's Bay Facebook page for the most up to date information about the Employment Hubs.

Alternatively please contact the MTFJ Coordinator on 027 206 3020 or who will be able to assist you

Environmental Health

Yes, our Environmental Health Technician is available for any assistance that you need, however there may be delays in this process.  If you need to meet in person, it will be by appointment only

Yes, our Environmental Health Technician is available for any assistance that you need.  If you need to meet in person, it will be by appointment only.

Rubbish & Recycling

Yes, collections as normal, on your usual days.

Yes your recycling drop off centres will remain open at their usual location and normal service will continue at this level. Users are requested to observe physical distancing and be patient with other users. Please use the Covid-19 Tracer App if one is available. You will find information about recycling services here


Yes. Normal service will continue at this level, but users are requested to observe physical distancing and sign in with the Covid-19 Tracer App

You can find information on opening hours on the Transfer Station page

  • All transfer stations are now available to rural residents.

Please refer to rubbish and recycling guide for details

No cash. Effpos payments only at all Transfer Stations.

The Landfill is not open to the public; it is only open to existing customers.

Waipawa: Council Office

Waipukurau: New World, Countdown, Mitre10

Waipawa: Four Square

Otane: General Store

Ongaonga: General Store

Porangahau: Porangahau Dairy

Takapau: Four Square

Resource Consents

Yes, we are processing existing and new consents under Level 2 and we will also be available for planning queries. Although a planner will be in the council building, we ask that if possible, you call Council on 06 857 8060 for all planning inquiries rather than coming into the office.

We will be conducting site visits for resource consent applications under Level 2 restrictions.You will receive a phone call from the processing planner giving you at least 24 hours warning they are coming to site. You are asked not to accompany the planner onto site. Where this is not possible, a distance of at least 2m will always be maintained, however this is up to the discretion of the processing planner. Please notify the planner of any hazards that are located on the site, including dogs, livestock, electric fencing. If necessary and practicable, please remove any hazards before the planner arrives on site.

Public Toilets

Yes. Please use the COVID-19 Tracer App if they are available at these facilities.


Yes, all storm water services will continue to be maintained.


Full programmed and reactive road works will continue under Level 2. This includes:

Network inspections

Safety responses

Emergency / weather response


Channel and culvert/sump cleaning where blocked

Sign repairs

Pothole/safety maintenance repairs

Mowing for sight distance around corners and other safety reasons

Traffic management

Drain Cleaning, pavement repairs, preparation for next year’s reseal programme

The public can expect to see more crews moving around the network and can be assured that all work is being conducted under Level 2 safe work practices

Council Meetings

Council meetings will continue. Meetings can be viewed virtually through video conferencing technology on Facebook live on Councils Facebook page.

The District Plan Committee is also continuing with the work of reviewing the District Plan by holding deliberation meetings.


Under Alert Level 2 LIMs will processed as per usual. Please submit a request through the council website page located at


If you wish to view a property file please ring and make a viewing appointment. We will be able to scan files and email to you. There may be a small delay to allow this to happen and a fee will apply as per our Fees and Charges schedule.



There is no change to the Waste Water service, this will continue as normal.

Property File Viewings

Property file viewings will continue as normal.


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